Every Big Ear set is molded to the exact shape of your ear — that’s why it seals better and disappears once it’s in. Here’s exactly how it works, from the moment you order to the day your custom set arrives.
Pick your custom earplugs, earbuds, or adapters and place your order online. If you’re not sure what you need, the fit finder points you to the right set.
Capture the exact shape of your ears — at home with our free kit, or in person at an audiologist or hearing aid center. Both options are explained below.
In our South Carolina lab, molded to your exact ears. Build time is 35–40 business days (about 7–8 weeks) — that hand-built time is exactly why a custom fit outperforms anything off the shelf.
Your custom set ships to your door, backed by the Perfect-Fit Promise: if it doesn’t fit right, we remake it.
An impression is a quick mold of your ear — it’s how we capture your exact shape. Choose whichever is easiest for you. All three end up in the same lab.
No appointment, no travel. We mail you a complete kit with everything you need, illustrated step-by-step instructions, and prepaid return shipping.
When it arrives: open the box, follow the simple directions, and make your impressions right at your kitchen table — about ten minutes. Drop the finished molds in the prepaid mailer and they’re on their way to our lab.
See the home kit →Big Ear has a network of 50+ providers who take your impressions in person — find one near you for a professional fitting.
Many can even make our on-site solid earplugs the same day; custom filtered sets and earbuds are then hand-built in the lab.
Find a provider near me →Prefer a professional to take your impressions? Any local audiologist or hearing aid center can do it — they take ear impressions routinely.
Ask for full-ear (deep) impressions and have them sent to Big Ear, or bring them to a Big Ear provider. A good choice if you’d rather have it done in person or have unusual ear anatomy.
Questions? Contact us →How long it takes: Once your impressions reach the lab, your set is hand-built in 35–40 business days — about 7–8 weeks — plus a few days each way for the free kit and return shipping. That wait is the custom fit, and every set is backed by the Perfect-Fit Promise: if it isn’t right, we remake it.